Reset Password

Covid
Safe Plan

Covid Safe Plan

Do I pay a Holding Bond?

Yes we hold a $50 bond on your card and return it to you after the booking is completed.

How long does the holding bond take to come back to me?

It normally clears within 3-5 business days however we do try to have it cleared within 24 hours.

Do I pay for the cleaning?

If the listing states there is a cleaning fee then we will charge you when you make the booking.

Can I bring more people if I didn’t add them on the original booking?

Yes, we will charge this to you before the booking commences.

Is there Parking?

If the listing states this.

Are there Catering Options Available?

If the listing states this.

How do I know if there is Public Transport?

The listing will clearly display if it is close to public transport.

What if I want to cancel?

We will require 48 hours cancellation and your fee will be refunded. After this time we will require 50% payment.

What if I damage something in the property?

We will send you the invoice to rectify the damages.

What if I need to extend my time?

We will require 24 hours’ notice to ensure there is no other bookings for the property space.